Refund Policy
Last updated: October 1, 2026
You have 30 days from the day your order arrives to request a return.
To be eligible, the item must be in the same condition you received it (unused, with all original tags, hardware and packaging), and you'll need your receipt or proof of purchase.
HOW TO START A RETURN
Email us at support@fiestola.com with your order number and, if the item arrived damaged, a photo.
Once your return is approved, we'll email you a return label along with the return address and packing instructions. Please wait for that label before shipping anything back. Items sent to us without an approved return request cannot be accepted, and we can't guarantee a refund for them.
Return shipping fees may apply depending on the item's size, weight, and shipping location; any fee is deducted from your refund, and we'll tell you the exact amount when we send the label. Returns due to damage, defects, or our error are always free.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If anything is defective, damaged in transit, or not what you ordered, contact us right away and we'll make it right with no return shipping cost to you.
ITEMS WE CAN'T ACCEPT BACK
- Items that have been assembled (please don't assemble until you're sure it's right)
- Custom or made-to-order items, and personalized products
- Hazardous materials, flammable liquids and gases
- Gift cards
- Items clearly marked "final sale" at the time of purchase
- Items returned without an approved return request, or outside the 30-day window
If you're unsure whether your item qualifies, just ask us before you buy. We'd rather tell you upfront.
EXCHANGES
The fastest way to get the item you want is to return the one you have and place a new order once your return is approved. That way your replacement ships immediately instead of waiting on the return to arrive.
REFUNDS
We'll let you know as soon as we've received and inspected your return, and whether the refund was approved.
If approved, the refund goes back to your original payment method within 10 business days. Keep in mind that your bank or card issuer may need a few more days to post it to your account.
If more than 15 business days have passed since we approved your return and you still haven't seen the refund, email us at support@fiestola.com and we'll chase it down.
QUESTIONS
Email support@fiestola.com. We're happy to help before or after you order.
Fiestola
150 E B St Lbby #1810 SMB#110772
Casper, WY 82601
United States